Shipping Costs

Mainland UK (excluding Northern Ireland, Highlands of Scotland & Isle of Wight) – Free delivery on orders of £35 and over. £4.99 for orders under £35.

Northern Ireland, Highlands of Scotland & Isle of Wight – Due to increased costs as a result of Brexit, delivery to Northern Ireland will be charged at a flat rate of £12 per order. This charge also applies to the Highlands of Scotland. For smaller orders please contact us and we will see if it’s possible to ship via Royal Mail at a cheaper price.

Unfortunately, we’re currently unable to deliver to Jersey, Guernsey, Isle of Man & Isles of Scilly.

Shipping Times

We aim to deliver all orders within 3 working days.

Returns Policy & Damaged Goods

Please try to check your delivery on receipt. If signing for goods that are damaged please sign as “damaged”, or “unchecked”. In the unlikely event your order is received damaged please contact us immediately. Contact us with your order number and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference. It is your responsibility to notify us of any incorrect or damaged goods supplied within 7 working days of delivery.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.

Refunds Policy

Faulty Goods

Under the Sale of Goods Act 1979 any item you purchase from should be as described, of a satisfactory quality and fit for purpose. This means that if a product turns out to be damaged or faulty at the time of sale, or if a fault emerges over time (12 months maximum), you are entitled to a refund, repair or replacement. will arrange collection and cover the cost of shipping.

Your right to cancel

When you buy goods online from you have 7 working days after placing your order to change your mind and cancel, this can be for any reason. You will however need to notify us in writing within this time frame and return the goods within 21 days if they have already been dispatched. will then issue a full refund within 30 days provided the goods have been received by The purchaser is responsible for shipping (and cost of shipping) back to Carra-Pet Foods Limited.

Exceptions to this refund policy (unless faulty or damaged goods) are:

  • Products made to your specifications or personalized.
  • Products considered perishable i.e. fresh/frozen meats and other ingredients.
  • Products that are sealed or unopened on delivery but have been opened i.e. food, treats,
  • supplements (Any sealed/unopened product will be refunded).