Shipping Costs

UK (excluding Northern Ireland) – Free delivery on orders of £25 and over. £2.99 for orders under £25.

Northern Ireland – Due to changes resulting from Brexit, delivery to Northern Ireland will be charged at a flat rate of £10.

Unfortunately, we’re currently unable to deliver to Jersey, Guernsey, Isle of Man & Isles of Scilly.

Orders weighing less than 2kg will be sent with Royal Mail, with orders over 2kg sent with UPS.

Shipping Times

All orders placed before 12 noon will be processed the same working day and we aim to deliver all orders within 3 working days however at the present time we cannot guarantee this and there may be some delays.

Returns Policy & Damaged Goods

Please try to check your delivery on receipt. If signing for goods that are damaged please sign as “damaged”, or “unchecked”. In the unlikely event your order is received damaged please contact us immediately. Contact us with your order number and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, whichever your preference. It is your responsibility to notify us of any incorrect or damaged goods supplied within 7 working days of delivery.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.

Refunds Policy

Faulty Goods

Under the Sale of Goods Act 1979 any item you purchase from carrapetfoods.co.uk should be as described, of a satisfactory quality and fit for purpose. This means that if a product turns out to be damaged or faulty at the time of sale, or if a fault emerges over time (12 months maximum), you are entitled to a refund, repair or replacement. carrapetfoods.co.uk will arrange collection and cover the cost of shipping.

Your right to cancel

When you buy goods online from carrapetfoods.co.uk you have 7 working days after placing your order to change your mind and cancel, this can be for any reason. You will however need to notify us in writing within this time frame and return the goods within 21 days if they have already been dispatched. carrapetfoods.co.uk will then issue a full refund within 30 days provided the goods have been received by carrapetfoods.co.uk. The purchaser is responsible for shipping (and cost of shipping) back to Carra-Pet Foods Limited.

Exceptions to this refund policy (unless faulty or damaged goods) are:

  • Products made to your specifications or personalized.
  • Products considered perishable i.e. fresh/frozen meats and other ingredients.
  • Products that are sealed or unopened on delivery but have been opened i.e. food, treats,
  • supplements (Any sealed/unopened product will be refunded).